Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is Ninepine's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain sale items may be final sale.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the perfect fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected courier.
How should I care for my Ninepine garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach on our technical fabrics.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various 'Buy Now, Pay Later' options depending on your region.